Shipping Information
Free Shipping on Select Looms and Wheels
Enjoy free shipping on floor and table looms, Schacht Flip Rigid Heddle Looms, Schacht Cricket Quartet, and spinning wheels (in the continental U.S. only)! Please note: Free shipping is not available for International or Expedited orders.
Standard Shipping
Our goal is to get your order to you as quickly as possible. Our typical processing time is 1–2 business days before an order is packed and shipped from WEBS, but can change due to various circumstances. We do our best to ship within this timeframe, but please feel free to call if you need faster shipping options. Please note that the above time frame for standard shipping is an estimation, not a guarantee. Processing times can be affected by holidays, order volume, and other factors.
Our shipping charges are based on the final weight of your package. The delivery method will depend on your location. We use a combination of USPS and UPS services to deliver our orders.
You are welcome to request a specific shipping method in the special instructions box on the last page of checkout. Please note that this may affect the cost of shipping depending on the carrier and weight of the package. Depending on the payment method used and cost difference, we may or may not contact you regarding the difference. If you would like to be contacted regarding a change in shipping cost due to your request, please also include that instruction with the shipping method request.
Alaska, Hawaii, APO, and FPO Shipping
We ship Priority Mail to Alaska and Hawaii, APOs, and FPOs.
Calculating Your Shipping Cost
To estimate your order weight, a half pound package may contain approximately four 50-gram skeins, and one pound is approximately eight 50-gram skeins. Most packages above one pound are shipped in boxes which does contribute to the final package weight. Note that our website does not calculate shipping amounts for orders over 60 pounds. The shipping amount you see during checkout for these orders is an estimate and may be adjusted after checkout.
All shipping will be charged on gross weight, so if you are calculating your own shipping, please add some weight for boxes, cones and packing material. To calculate your shipping cost, find your estimated package weight in the chart below.
If you pay by check, we will refund overages and bill shortages.
Expedited Shipping
Our normal processing time is 2–3 business days before an order is packed and shipped from WEBS. We do our best to ship within this timeframe, but if you need faster shipping options, we do provide Next Day Air, Second Day Air, and Three Day Air through UPS. You can select one of these options during checkout for an additional cost. Expedited orders placed before 1pm Eastern Time will be shipped same day. Expedited orders placed after 1pm Eastern Time will be shipped the following business day. Expedited orders placed after 1pm Eastern Time on Friday will ship on Monday.
UPS does not ship or deliver on Saturday and Sunday, so orders placed close to the weekend will only be shipped on business days. For example, an order placed on Saturday using Next Day Air will be delivered on Tuesday.
If you have a drop-dead date for which you need to receive an order, please contact Customer Service for the most accurate advice on how to ensure that your will receive your order in time.
Packaging
We do not use extra packaging when shipping your order in order to save a lot of plastic bags from going into landfills. If you order a full bag of yarn, we will ship it that way, but most times we will ship without additional packaging. We will protect needles, shuttles, etc. with bubble wrap and/or cardboard, but for the most part we put yarn right in the box or the envelope. If you would like your yarn wrapped in plastic (we’ll reuse plastic bags from our suppliers to do it), please note that you would like your yarn wrapped in plastic in the special instructions section of our website during checkout and we’ll be happy to take care of it for you.
Canada and Worldwide Shipping
Important Update for Deliveries to Canada:
Due to an ongoing postal service strike in Canada, there will be disruptions to deliveries within the country. We're closely monitoring the situation with our shipping partners and appreciate your patience during this time.
Please note that deliveries to all other destinations remain unaffected
The following countries are unavailable for shipping from WEBS: Afghanistan, Libya, Turkmenistan, Belarus, Russia, Yemen, Bhutan, South Sudan, Brunei, Syria, Laos, Timor-Leste, Iran, Crimea, North Korea, and Venezuela.
We ship by U.S. Postal Service internationally. We primarily ship Airmail unless you would prefer Parcel Post. We ship orders under 4 pounds by First Class Mail International and packages over 4 pounds by Priority Mail International. Charges will be based on published USPS rates. Shipping charges for international orders will automatically calculate during checkout.
Generally, international orders can take 2–4 weeks to be delivered. Delivery time depends on the destination. Please contact Customer Service for a more specific estimate.
Note for international orders: WEBS is not responsible for any duty or charges incurred at the destination country.
Store Pickup
Here are a few guidelines to be aware of if you’re choosing the Store Pickup option:
- Please allow 24–36 hours from the time you place the order for it to be completed and ready for pickup. Orders placed on Friday, Saturday and Sunday will be processed on Monday. When your order is processed and ready to pick up, you will receive a confirmation phone call or email.
- If you call to make a change to your order, it may delay when your order is ready for pickup.
- As with all orders placed online, your order will be charged when it is filled. A complete invoice will accompany your purchase.
- Occasionally we will be unable to fill your order with a single dye lot. We will contact you if we have a mixed lot and inform you of the options for completing your order.
- If an item is backordered, we will pick and charge what we have in stock and contact you when the backordered items arrive. If the item is sold out, we will pick the rest of the order and contact you for substitutions.
- If you want to do more shopping when you come into pickup your order, we will add any discounts to your in-store purchase that may apply.
- Please note: The City of Northampton has banned the distribution of single-use plastic shopping bags. Effective June 1, 2020 we have lovely new paper bags for larger purchases and we will go back to using our inventory of small plastic bags as well. Please bring a reusable bag if you can!
Pricing
All prices are subject to change without notice.
Returns
Please see our return policy page.