Contact Us

WEBS is committed to your complete satisfaction—it's our top priority. In addition to offering a wide variety of yarns and supplies, we strive to provide you with the best service in the industry.

Check out our FAQ page for answers to common customer questions.

Customer Service Hours
Monday–Friday, 8:30am–5:30pm EST
Saturday, 9:30am-1:30pm EST (Note: The retail store IS open until 5:30pm ET, this is just the phone hours)

Call: 1-800-367-9327 (1-800-FOR-WEBS)
Fax: 413-624-7352
Email: customerservice@yarn.com
Live Chat: during some Customer Service hours

Send Mail to:
WEBS - America's Yarn Store
6 Industrial Pkwy
Easthampton, MA 01027
(Note that this is not our retail location.)

Visit Our Retail Store at:
75 Service Center Rd
Northampton, MA 01060

More information about our retail store here.

WEBS Store Hours
Monday–Saturday 10:00am–5:30pm

WEBS is closed the following holidays: New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas. We also close early at 4pm on Christmas Eve and New Year's Eve.

Send Us an Email
You can send us an email by filling out the form here.